Simple, fast, and fair whether you paid online or on delivery. Effective for all orders placed on freecultr.com and the Freecultr app.

You can request a return or exchange within 7 days of delivery. This applies across all products unless stated otherwise on the product page.

•     Item must be unused, unwashed, and undamaged by the customer.
•     Original tags, labels, and packaging must be intact.
•     Requests raised after 7 days of delivery will not be accepted.

Tip: The fastest way to start a return or exchange is from ‘My Orders’ in the customer account no need to email ( hola@freecultr.com ) support first.

The first exchange on every order is free. Beyond that, small fees apply to cover pickup and reverse logistics.

 

Action	Fee
1st exchange (size / color)	Free
2nd exchange onward	₹150 per item
Return to wallet / source 1st item	₹100
Return to wallet / source additional items	₹75 each
Wrong item, damaged, or defective delivery	Free always

If Freecultr made the error (wrong, damaged, or defective item), the customer never pays for it free pickup, free replacement, every time.

How the order was paid determines how the refund is issued. Both routes are fast.

 

	Prepaid Orders	Cash on Delivery
Refund to	Original payment method	Freecultr Wallet Credit
Timeline	3–5 business days after QC	3–5 business days after QC
Validity	N/A	90 days, usable on any order

COD refunds are routed to wallet credit rather than a bank transfer instant to use, avoids collecting bank details, and removes IMPS/NEFT delays.

Failed or stuck payments (amount debited, order not confirmed) are refunded to source automatically within 3–7 business days.

Mistakes are rare, but when they happen, resolution is fast with one condition:

•     Report the issue within 24 hours of delivery.
•        Share an unboxing video that starts before the package is opened and clearly shows the shipping label and AWB number.
•     Once verified, the customer can choose a free replacement or a full refund pickup is on Freecultr.

Why the video? It lets the support team verify a claim without back-and-forth. Most verified claims are resolved within 48 hours of pickup.

1.      Innerwear, socks, and other hygiene-sensitive items.
2.         Used products cannot be returned.
3.         Customized products.
4.         Limited-edition or curated drops exchange only, not eligible for return or refund.
5.         Items already exchanged once are not eligible for return/refund.
6.         Products that fail quality inspection on arrival back at the warehouse (worn, altered, missing tags).

Exchanges are subject to stock availability at the time the return is processed. If the requested size or color is unavailable, the customer is offered wallet alternative product or color.

This policy is intentionally generous, so customers are expected to use it in good faith.

•     Freecultr may decline returns or exchanges that don't meet the conditions above.
•       Repeated returns or suspected misuse may result in COD being disabled, or orders being restricted, for that account.
•       If a customer arranges their own return shipping outside Freecultr's reverse pickup, Freecultr is not responsible for loss or damage in transit.