- I have received a damaged parcel. Now what?
- I have not received my order. What do I do?
- I have not received part of my order. What should I do?
- What if I am not available to receive the parcel?
- I have received an incorrect article/order. What should I do?
- What is the return policy of freecultr.com?
- What is the exchange policy of freecultr.com?
- What is the refund policy of freecultr.com?
- Can I return a part of my order?
- How do I return a damaged/defective order?
- How long will the refund processing take?
- How will I receive my refund?
- Can I exchange anything I won in your contests?
Gifts/Referral Codes, Credits & Cash Back
- How long does it take for an order to get delivered?
- Do you charge on shipping?
- Which mode of delivery do you use to send an order?
- How would you know when to deliver my order?
- How can I track my order?
- How can I share or view feedback on a product?
- How can I share any technical feedback or suggestion with the company?
- What is a pre-order?
- Why should I make a pre-order with FREECULTR?
- When will my pre-order be shipped?
- When will I be charged for my pre-order?
- What do you mean by "expected" launch date?
- Can I cancel a pre-order?
Retail Gift Card
Account on freecultr.com
- I want to connect and begin shopping at freecultr.com?
- How do I modify my personal details in my account?
- Oops!! I can’t recall my freecultr.com password!
- How do I unsubscribe to the notifications of freecultr.com?
- I want to review my shopping bag.
- Does adding item to shopping bag mean I have bought it?
- Can I modify my order after placing it?
- Can I cancel my order after placing it?
- How will I know if the order is placed successfully?
- What are the payment options available on freecultr.com
- Is it safe to use my credit/debit card on freecultr.com?
- What if I make a purchase using my debit/credit card, and the amount gets deducted but the order doesn’t successfully placed?
- What is JetPrivilege?
- What is JetPrivilege offer?
- Do I have to be a JetPrivilege Member to avail this offer?
- How do I earn JPMiles for my purchases on freecultr.com?
- When will JPMiles be credited into my JetPrivilege membership account?
- What happens if I've entered an incorrect JetPrivilege membership number after completing my purchase?
ProductBack to Menu
What products are available on FREECULTR?
Browse through freecultr.com product categories to check out our cool, trendy and contemporary women’s wear and men’s wear collections. We keep adding new fabrics, styles and color ranges to our apparels, footwear and accessories collection to offer you the best in class quality, choice and styles.
We have put together a range of Polos, Shirts, T-Shirts, Sweat Shirts, Sweaters, Jeans, Shorts, Jeggings, Belts, and Shoes for you to choose from. Our passionate design & merchandizing team are working around the clock to keep producing innovative products for you.
Are you looking to pick that one particular color or style? Try our search bar in the top navigation tab which lets you search our entire collection. Simply enter the desired keyword(s) in the search tab and start browsing through the desired products from our collection of apparels, accessories and footwear.
Although all our products are made to fit perfectly as per the international standards, to get that perfect fit for yourself, refer to our <size guide> which will help you while selecting your size.
Account on freecultr.comBack to Menu
I want to connect and begin shopping at freecultr.com?
a) I am a new user
No Problem! Even though you are not a registered user with freecultr.com you can enjoy shopping with us. There is no need to register for browsing our website and catalog. You can select articles from the catalog and add them to your shopping bag . After the articles have been added to your shopping bag you can confirm the products, color, size and quantity and makes changes to your order before proceeding to our single step check out page. On this page you will be asked to give your personal details like Name, Address, E-mail ID and Phone No. (All this information is mandatory and required by us in order to ship your products to the shipping address specified by you).
The first time you order for your convenience for future shopping with us we will register you and sent you a temporary password. This will make your checkout much faster and give you access to some privileged promotions from time to time.You will receive an e-mail with your secure log-in credentials.You are advised to change this password to one that you can remember easily on your next visit!
After confirming the shipping and billing address of the order, you select your preferred mode of payment and you are done.
If you have any referral code and wish to redeem the same against the order, please provide the code before you proceed to finish your purchase. The amount will be subsequently adjusted in your payable amount.
Congrats! You have successfully placed your first order with freecultr.com and our supply chain team has started to process your order to make sure it reaches you in time safely.
b) Registered user
If you are already a registered user with freecultr.com, just login with your registered e-mail ID and password to enjoy shopping with us. If you don't remember your password check your regsitered email with us for an email from FREECULTR with your password.
You hold multiple advantages by having an account with freecultr.com. Some of these are:
- You can avail discounts through privileged promotions from time to time.
- Your essential contact details will be automatically filled in and you need not re-answer the basic questions to shop again on freecultr.com.
- Through our superior technology platform we will make sure we keep improving your experience with us every time you visit.
c) Login through Facebook Connect
Have a Facebook account? You are just a step away from registering on freecultr.com. Hit the ‘Login with Facebook’ tab in the header of our website and log in with your Facebook ID. You are now connected to freecultr.com through your Facebook account- enjoy shopping! Let your friends know that you shopped here by simply posting it on your wall using the FSHARE buton located right below the product image on product detail page.
How do I modify my personal details in my account?
Log in with your freecultr.com account here, or by pasting the url http://www.freecultr.com//customer/account/login/ in your browser and visit ‘My Account’ tab, you will be directed to your personal information page. Go ahead and make changes in your account.You can change your delivery and billing address and also view your orders history.
Oops!! I can’t recall my freecultr.com password!
Don't worry,first check yours emails from us to with your registered email ID or Just go to the ‘Forgot password’ link on the login window and enter your registered email id.
You will receive a new password on your email. Go ahead and shop!
How do I unsubscribe to the notifications of freecultr.com?
We hate to lose you but we are sure you have reasons to discontinue receiving communication from us and we respect that.
If you wish to discontinue any notification service of freecultr.com, visit ‘Manage Notification Page’ and opt out of the Email.
Order PlacementBack to Menu
I want to review my shopping bag.
Your shopping bag is on the top right corner of every page (except on our blog) and you can review it any time while browsing through our website or while making a purchase at freecultr.com.
Does adding item to shopping bag mean I have bought it?
Adding items to the shopping bag does not mean that you have bought it. You will have to check out in order to ensure that you order has been booked. If the stock of that particular item is low, others may have picked up there are chances that the item you have added to your shopping bag might not be available for you to buy by that the time you proceed to check out. Others may have picked up the same item and thus the article goes out of stock and may not be available for you to buy anymore.
Can I modify my order after placing it?
Yes, you can modify the order within 24 hours of making a purchase (if order has not been shipped yet) by calling our customer care number 0120-6605100 or writing to us at firstname.lastname@example.org giving the reference number as provided to you with our order receipt.
Can I cancel my order after placing it?
Yes, you can cancel the order within 24 hours after making a purchase and before we process it for shipment. The refund will be credited back to your FREECULTR account if you have made a payment through your credit/debit card or net banking. If we have already shipped your product and you no longer want it, then you can return the product (refer our return policy).
How will I know if the order is placed successfully?
Once you have placed a successful order with freecultr.com, you will receive:-
- An order confirmation page
- An e-mail notification
- An SMS on your registered mobile number
If you have ordered through COD you will receive a phone call from a customer care executive at freecultr.com to confirm your order before it can be shipped.
PaymentsBack to Menu
What are the payment options available on freecultr.com?
freecultr.com offers following convenient modes of payments to shop.
- a) Net Banking:
You can make the payment via net banking using your account with any of the following banks: Andhra Bank, Axis Bank, Bank of Bahrain & Kuwait, Bank Of Baroda Retail, Bank Of Baroda Corporate, Bank of India, Bank Of Maharashtra, Bank of Rajasthan, Citi Bank, City Union Bank, Corporation Bank, Deutsche Bank, Federal Bank, HDFC, ICICI, IDBI, Indian Overseas Bank, IndusInd Bank, ING Vysya Bank, Jammu and Kashmir Bank, Karnataka Bank, Karur Vysya Bank, Kotak Mahindra Bank, Lakshmi Vilas Bank, Oriental Bank of Commerce, Punjab National Bank – Retail, Punjab National Bank Corporate Banking, Royal Bank Of Scotland N.V, South Indian Bank, Standard Chartered Bank, State Bank Of India, State Bank Of Hyderabad, State Bank Of Mysore, State Bank Of Travancore, Syndicate Bank, Tamilnadu Mercantile Bank Ltd, Union Bank, United Bank Of India, Vijaya Bank, Yes Bank.
- b) Credit Card:
We accept Master, Visa, American Express, Diners and JCB credit cards.
- c) Debit Card:
We accept following debit cards:
- (i) ATM cum Debit cards from Canara Bank, Citi Bank, State Bank of India, Punjab National Bank, Union bank Of India, Indian Overseas bank
- (ii)Visa Debit cards from Andhra Bank, Axis Bank Limited, Bank Of Baroda, Bank Of India, Barclays Bank PLC, City Union Bank Ltd, Corporation Bank, Dena Bank, Deutsche Bank AG, Development Credit Bank Ltd, HDFC Bank Limited, IDBI Bank Ltd, ICICI Bank Ltd, Indusind Bank Limited, Karnataka Bank Limited, Oriental Bank Of Commerce, Standard Chartered Bank, Syndicate Bank, The Dhanalakshmi Bank Limited, The Federal Bank Ltd, The Karur Vysya Bank Ltd, The Lakshmi Vilas Bank Ltd, Uco Bank.
- (iii)Mastercard Debit cards from Axis Bank, Bank Of India, Canara Bank, Central Bank Of India, Citi Bank, Corporation Bank, Federal Bank, HDFC Bank, ICICI Bank, IDBI Bank, Indian Bank, Punjab National Bank, Royal Bank Of Scotland, Standard Chartered Bank, State Bank Of India, Union Bank Of India, Yes Bank
- d) Cash on Delivery
Is it safe to use my credit/debit card on freecultr.com?
Yes, it is absolutely safe to use your credit and debit cards on freecutr.com. We understand and respect the privacy of your banking details and take adequate security measures to safeguard it.
If you use your credit/debit card or net banking to make the payment, you will save 5% on the order and your order will be processed faster. We provide the option of CCAvenue and VeriSign gateways which process all credit/debit card and net banking transactions over secure encrypted connection. Please Note that 5% pre-paid discount won't be applicable on any ongoing bank specific promotions.
What if I make a purchase using my debit/credit card, and the amount gets deducted but the order does not get placed successfully?
In such a case you will receive a call from our customer care executive to confirm your order details. You may also choose to get the amount refunded to you. In this case, the refund will be processed within 7days. Depending on your bank policies, it might take 14-21 days for the refund to be credited back to your account.
JET PRIVILEGESBack to Menu
What is Jet Privileges?
JetPrivilege is the frequent flyer programme of Jet Airways. For more details please visit http://www.jetairways.com
What is JetPrivilege offer?
For every Rs.100 spent on freecultr.com the JetPrivilege member will get awarded with 15 JPMiles as per standard terms and conditions of the JetPrivilege programme.
Do I have to be a JetPrivilege Member to avail this offer?
Yes. In case you do not have a JetPrivilege membership, request you to log onto http://www.jetairways.com and enroll yourself.
How do I earn JPMiles for my purchases on freecultr.com?
Once you've chosen the products you wish to purchase and are on the checkout page, in the 'Review your order' section below 'Amount Payable' you will notice a field where you'll be asked to enter your JetPrivilege Membership Number.
When will JPMiles be credited into my JetPrivilege membership account?
As per standard terms and conditions of the JetPrivilege Program, JPMiles for your purchases will be credited into your JetPrivilege membership within 45 days of the transaction date. For any further queries please http://www.jetairways.com.
What happens if I've entered an incorrect JetPrivilege membership number after completing my purchase?
In case you've entered the wrong JetPrivilege membership number; kindly return your current transaction and doing another transaction using the correct JetPrivilege membership number. Want to know how to return your order? Click here.
Gifts/Referral Codes & CreditsBack to Menu
How can I get a referral code?
freecultr.com, at its own discretion, offers referral codes with gift coupons from time to time on various occasions like festivals. You may also receive a referral code on being referred by a friend and if a friend referred by you shops with freecultr.com. If you are eligible, you will receive the referral code on your email. Referral code may be of different values and each code will be valid for only specified period of time. Freecultr.com reserves the right to distribute and/or de-activate these code
How can I avail a referral code?
You can avail discount through these codes by providing the ‘referral code’ at the time of ‘Checkout’. The code gets activated and is applied to your final billing amount before you proceed to make the final payment. You can use only one referral code on each order. Please note that the referral codes cannot be combined with any other discount or coupon codes.
Cash Back Terms & Conditions.
1. The offer is valid for all orders placed on or before October15, 2013
2. You will need to shop worth Rs.1500/- or above to be eligible for this offer
3. Once youâ€™ve shopped, a unique code will be sent to your registered email ID. The value of this code will be 40% of your transacted amount. For e.g if you shopped worth Rs.1500/- then a code worth Rs.600/- will be emailed to you shortly
4. This code entitles you to a discount of up to 50% with a maximum discount of the Cash Back Value:
a. Case 1: Once you receive the code you shopped worth Rs.1000. Then you will get 50% OFF Rs.1000 thereby giving you a total discount of Rs.500 on your next purchase
b. Case 2: In case you shopped worth Rs.1800 then the same code you received will give you a total discount not exceeding the value of Rs.600/
5. Code once received will be valid for a duration of 7 days and it has to be used from the same id
6. This code can be used only once and from the same e-mail id.
7. Code is valid only on freecultr.com
8. Standard FREECULTR Terms & Conditions Apply
9. Code will be emailed across only after the purchased product has been successfully delivered to the designated address.
ShippingBack to Menu
How long does it take for an order to get delivered?
In case of prepaid orders we normally ship within 24 - 48 hours and it will take 2-5 working days to deliver an order to the shipping address provided by you. For COD orders the order will be shipped within 24 hours after the verification of the order.
Do you charge on shipping?
No, freecultr.com provides free shipping on all its orders above INR 1000. For orders below INR 1000, we charge a flat shipping rate of INR 60. freecultr.com reserves the right to change this policy at its discretion.
FREECULTR gives free returns on all orders.
Which mode of delivery do you use to send an order?
We normally send the order to you through our preferred logistics partners.
How would you know when to deliver my order?
Your order is usually shipped within 24 hours of confirmation. Our logistics provider will then reach you to deliver the order. In case you are not available to take the delivery at first attempt, you may suggest a preferred time of delivery.
An attempt is made to deliver the order at your preferred time. If no one is available to receive your order at this time, a second attempt is made after confirming with the customer. If the order is not received at second attempt then the order comes back to freecultr.com warehouse. Our customer care executive will then get in touch with you to inform the non-delivery. The order will be cancelled and your refund, if any, will be processed within 7 days.
How can I track my order?
Once your order has been dispatched, you will receive an email containing the shipment details for your order. These details along with the current status of your order, will also be available under your account on freecultr.com.
The delivery status will indicate following responses:
|Your order is pending verification (In case of COD orders).
Your order is getting packed for delivery.
Your order has been dispatched from our warehouse and is with the logictics partner for delivery.
Your order has been cancelled.
Your order was returned.
FeedbackBack to Menu
How can I share or view feedback on a product?
You can share or view reviews on any product you buy on freecultr.com. Once you select an article and view the product details, right below the product image, click ‘Review’, a pop up window appears asking you to share or review the feedback of the product.
How can I share any technical feedback or suggestion with the company?
freecultr.com will appreciate if you wish to share any technical feedback with us or have any suggestions to improve our service. You can write to us at email@example.com
DeliveryBack to Menu
I have received a damaged parcel. Now what?
If you receive a damaged parcel, please DO NOT accept it and inform us at firstname.lastname@example.org or on 0120-6605100. We make sure that all parcels are perfectly boxed and wrapped with security tapes when they are dispatched from our order-processing unit.
freecultr.com will not be responsible for lost articles from the parcel if you accept a damaged parcel.
I have not received my order. What do I do?
If you have not received your order during the slated time period, please inform us by calling our customer care number 0120-6605100 or writing to you as at email@example.com, so that we can follow up on your order and update you on the status. We are really sorry about not being able to deliver your order within the time frame committed.
I have not received part of my order. What should I do?
In case you do not receive a part of your order, don’t worry, we are here to help you all 7 days of the week. Inform us by calling our customer care number 0120-6605100 or by writing to us at firstname.lastname@example.org with your complete order details.
What if I am not available to receive the parcel?
Your order is shipped within 24 hours of confirmation. Our logistics provider will then reach you to deliver the order. In case you are not available to take the delivery at first attempt, you may suggest a preferred time of delivery. An attempt is made to deliver the order at your preferred time. If no one is available to receive your order at this time, a second attempt is made after confirming with the customer. If the order is not received at second attempt then the order comes back to freecultr.com warehouse. Our customer care executive will then get in touch with you to inform the non-delivery. The order will be cancelled and your refund, if any, will be processed within 7 days.
I have received an incorrect article/order. What should I do?
If you have received a product/order you did not order, please accept the article/order and inform us about the article at email@example.com. We will arrange to get the article collected from you. Used, damaged products or products with missing accessories (back support, clips, tags, buttons, laces, trims, labels, etc.) will not be accepted.
Return/ ExchangeBack to Menu
What is the return policy of freecultr.com?
If you are not completely satisfied with your purchase from freecultr.com, you can return the product to us. We offer a ‘No questions asked’ return policy valid only for 30 days from the date of purchase.
To return an order, write to our customer care at firstname.lastname@example.org or call us at 0120-6605100.
The parcel should be in its original packaging and box as received along with all the trims & accessories (back support, clips, tags, buttons, laces, etc.). Worn or damaged articles will not be accepted. Make sure you retain the original invoice as well the “proof of dispatch” issued by our logistics partner who comes to collect the packet.
Please do not remove the hygiene strip while trying on the products. Any swimwear product that fails to meet this criteria will not be eligible for returns.
Please note that returns and exchanges are not allowed for orders below INR 300.
At the time of placing the return order:-
- 1.You can ship the products back to our warehouse. In this case, please pack the products carefully (preferably in a tamperproof packing) and put one copy of invoice inside the box along with the products. Please write our complete warehouse address on the packet along with the phone number (FREE CULTURE APPARELS PVT.LTD. Plot No 241, Udyog Vihar, Phase 1, Gurgaon 122001. Customer Care No :0120-6605100). Be sure to retain one copy of our invoice and proof of dispatch (issued by your courier service provider).Shipping cost will be reimbursed in the form of voucher (max upto INR 150)
- 2. You can request freecultr.com to arrange for a pickup. In this case the shipment charges will be completely borne by us.
What is the exchange policy of freecultr.com?
We would love to exchange your product for a new colour and/or size within the same category, & same price you've purchased from. For instance if you've purchased a Medium size Polo Shirt in Red then we can exchange it to a Large Size Polo shirt in Blue or any other size or color you wish.
You can book an exchange order by calling our customer care number 0120-6605100 or by writing to us at email@example.com. Please note that exchange requests will be subject to the availability of requested product.
What is the refund policy of freecultr.com?
The amount that you paid for the returned product will be refunded completely as store credits. In case any discount or coupon code was applied on the original order, the amount received after deduction of the discount, will be credited to your account. The discount amount will be proportionately distributed among the number of products in the original order. Any referral points, if used, will be returned back to your account on freecultr.com subject to the validity of points.
Please note that shipping charges, if applicable on the original order, will not be refunded.
Can I return a part of my order?
Yes you can return a part of your order anytime after receiving it. See Return policy to return part of your order.
We suggest, you receive the order and then book a return for the product you do not wish to keep.
How do I return a damaged/defective order?
Please see return/exchange policy to return or exchange a damaged or defective order.
How long will the refund processing take?
It will take 5-7 working days to process the refund after the article is received in the warehouse.
How will I receive my refund?
Refund will be processed as store credit which will be added to your customer account on freecultr.com. These credits will be valide for six months from date of issue and could be used to buy any product on freecultr.com.
Can I exchange anything I won in your contests?
Any FREECULTR product received as a contest gratification, is eligible only for exchange. The exchange can be done within the same category, different color, different size. Product(s) once received cannot be exchanged for cash or any other category product. Exchange can be done within 30 days of winning the contest. Please provide details of contest at the time of booking the exchange with our Customer Care. For further details of please refer to our exchange policy.
Pre-OrderBack to Menu
What is a pre-order?
It's a way to reserve our hottest new products before their launch date.
Why should I make a pre-order with FREECULTR?
You will be amongst the early birds to receive the delivery of the product with a guarantee not to miss out if the product sells out.
When will my pre-order be shipped?
Your pre-ordered product will be shipped within 2-3 days of product launch.
When will I be charged for my pre-order?
You will be charged when you place order for the product.
You can choose to make payment by all available payment methods at FREECULTR.
Enjoy advantage of 5% discount if you choose to make payment by prepaid method.
What do you mean by "expected" launch date?
We can't always predict the exact date of a pre-ordered product to become available but we guarantee to ship your pre-order in 4-6 weeks.
Can I cancel a pre-order?
You can cancel a pre-order at any time prior to shipping.
Gift CardBack to Menu
What is a Retail gift card?
The perfect way to express your love. The FREECULTR Retail Gift Card gives your loved ones the flexibility to choose any product they like. The card comes pre-loaded with a value you choose and can be redeemed across all FREECULTR merchandise.
1. Physical gift card
2. Pre-loaded with an amount of INR 1000 or INR 2000 or INR 5000
3. Act as a debit card that can be redeemed across all the merchandise available on www.freecultr.com
How do I get my Retail Gift Card delivered?
1. If you want it to be delivered to yourself, then mention your shipping details at the checkout page
2. If you want to send it as a gift to someone, mention the recipient shipping details at the checkout page or you can call our customer care at 0120- 6605100 and give them the recipient shipping details.
How do I activate my Retail Gift Card?
Card needs to be activated before making any purchase. Follow 2 simple steps to activate the card:
1. Scratch the code given at the backside of the card.
2. Log on to www.freecultr.com/gc. Fill in your details, the Gift Code & the pin number (as mentioned on the card holder) to activate your card and start shopping.
How do I redeem my Retail Gift Card?
1. Post activation, select products that you want to buy, add them to your cart & proceed to checkout.
2. Before applying the Gift Code at the checkout page you need to login using the same email ID that was used while activating your Retail Gift Card.
3. After logging in, apply Retail Gift Code (number mentioned under the scratch bar) and redeem the value of the gift card.
4. If your order exceeds the value of the gift card, the remaining amount shall be paid through debit/ credit card/ net banking/ COD
5. If your order is less than the value of the gift card, the remaining amount shall be stored as balance in your card.
How do I check my remaining balance?
You can check your balance in the my account.
What if I loose my gift?
No duplicate voucher shall be reissued if lost, misplaced or stolen.
Other T&Cs of gift card
1. Valid for a period of 12 months from the date of activation
2. Redeemable on all full price and special price products
3. Part utilization of gift card is possible. For instance, if card value is INR 1000, you can utilize INR 500 and remaining INR 500 can be redeemed within the validity period
4. No duplicate voucher shall be reissued if lost, misplaced or stolen
5. A gift card cannot be used to purchase another gift card
6. No Promotional Codes/ promotions are applicable on purchase of gift card
7. Standard FREECULTR T & Cs applicable
1. Gift cards cannot be returned or exchanged for cash
2. All return items that were purchased through gift card will be refunded as a store credit to your account for you to use against a future purchase.
3. Standard FREECULTR Terms of Return & Exchanges are applicable.
OUTLETBack to Menu
What is FREECULTR OUTLET?
The Outlet is an international retail concept that many brands offer offline. We at FREECULTR believe that all customers should have access to our Outlet at all the time. That is why we are introducing the FREECULTR OUTLET only available online.
100% Original Freecultr. Everyday Savings. Available 24X7.
Why shop here?
It's very simple – Here you get 24X7 access to your cool FREECULTR products at great savings.
What products are in the OUTLET?
All products in the OUTLET are 100% original FREECULTR products and offered to you at great everyday savings. These products have been moved here as a part of our standard product lifecycle to keep ensuring that you get access to the latest styles on FREECULTR.com.
Will the pricing on OUTLET products reduce further in the future?
Possibly. During our occasional promotional and sales events, some products may get marked down further or be eligible for other promotional offers.
Can I buy products from the OUTLET and the regular catalog?
Absolutely. You can buy both from our regular catalog and the OUTLET at the same time and in the same cart.
Promotional Codes that are applicable on FREECULTR.com, will they be applicable here?
Please see the terms and conditions of your Promotional Code to see whether your code applies to OUTLET products.